Frequently Asked Questions
What sizes do you carry?
Moxie Shop specializes in curvy and plus-size fashion. Most styles are available in sizes XL–3X, with sizing varying slightly by brand and style. We provide fit notes and measurements whenever possible to help you find the best fit.
How much is shipping?
We offer FREE shipping on orders of $150 or more within the United States.
Orders under $150 ship for a flat rate of $7.99.
When will my order ship?
Most orders ship within 1–3 business days from our boutique in Mississippi. During major sales, holidays, or special events, processing times may be slightly longer.
Do you offer local pickup?
Yes! Local pickup is available at checkout.
Store Hours:
- Monday–Friday: 10am–6pm
- Saturday: 9am–5pm
- Sunday: 11am–4pm
You will receive an email notification when your order is ready for pickup.
What is your return policy?
Returns must be postmarked within 14 days of delivery.
Eligible returns will be issued as a Moxie Shop gift card. Items must be unworn, unwashed, odor-free, and have original tags attached.
Customers are responsible for return shipping costs unless Checkout+ return coverage was purchased at checkout.
For our full return policy, please go to our RETURNS PAGE.
What items are final sale?
The following items are final sale and cannot be returned or exchanged:
- Sale and clearance items
- Items discounted 20% or more
- BOGO promotional items
- Swimsuits
- Jewelry
- Graphic tees
- Hats
- Purses and wallets
- Leggings
- Bralettes
- Bodysuits
- Seasonal and holiday merchandise
How do I know what size to order?
Each product includes fit information whenever available. If you're between sizes or need help, contact us and our team will be happy to assist.
Do you restock sold-out items?
Sometimes! Popular styles may be reordered when available from our vendors.
Can I use multiple discount codes?
Only one discount code may be used per order unless otherwise specified.
Do gift cards expire?
No. Moxie Shop gift cards do not expire.
How can I contact customer service?
Email: info@themoxieshop.com
You can also send us a message through our website chat, app chat, or social media channels.