Returns & Exchanges
Return Window
Returns must be requested and postmarked within 14 days of delivery.
Return Cost
Customers are responsible for return shipping costs.
Checkout+ Return Coverage (Optional)
Customers who purchased Checkout+ return coverage at checkout may receive free return shipping when submitting their return through the return portal.
Customers who do not opt-in to Checkout+ at checkout will be charged a $10 handling fee when submitting a return within the portal which covers the cost of the return shipping label.
Refund Method
Online returns are refunded in the form of a Moxie Shop store credit (gift card) issued to the email address on file.
Return Processing Time
Once your return is received and inspected, please allow 2–4 business days for your return to be processed. You will receive your Moxie Shop store credit (gift card) via email once the return has been approved.
Exchanges
We do not offer exchanges for online orders. If you would like a different size or item, please place a new order.
Return Conditions
Items must meet the following requirements to be eligible for return:
• unworn
• unwashed
• unaltered
• no stains, hair, or odors
• tags attached
• not marked final sale
Items returned after 14 days of delivery will not be accepted.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
• sale or clearance items
• items discounted 20% or more
• swimsuits
• jewelry
• graphic tees
• hats
• purses and wallets
• leggings
• bralettes
• seasonal or holiday items
• Insider Steals
• doorbusters
Defective Items
If you receive a defective item, please submit a return request through our return portal within 2 business days of delivery.
When submitting your request, please include a description of the issue and photos of the defect so our team can review and assist you quickly.
If the item is confirmed to be defective, we will provide instructions for returning the item and will take care of the issue.
How to Start a Return
To begin a return, please submit your request through one of our return portals depending on your order number:
Start your return here: RETURN PORTAL
Once your return request is approved, you will receive instructions for sending your item back.
In-Store Purchases
All in-store returns or exchanges require a receipt.
Approved returns will be issued as a physical Moxie Shop gift card.
