Multicolor Neon Stripe & Geo Babydoll Top

Shipping Policy

Order Processing Time
Orders are processed within 1–3 business days after the order is placed.

Shipping Locations
We currently ship within the United States only.

Shipping Rates
We offer $7.99 flat rate shipping on all orders under $150 within the United States.

Free Shipping
Orders of $150 or more qualify for FREE shipping.

Shipping Carriers
Orders ship from Mississippi, United States using USPS or UPS, depending on the most efficient delivery method.

Estimated Delivery Time
After processing, most orders arrive within 3–7 business days.

Tracking Information
Once your order ships, you will receive an email confirmation with tracking information.

Shipping Delays
Delivery times may be extended during holidays, sales events, or severe weather conditions.

Returns & Exchanges

Return Window
Returns must be requested and postmarked within 14 days of delivery.

Return Cost
Customers are responsible for return shipping costs.

Checkout+ Return Coverage (Optional)
Customers who purchased Checkout+ return coverage at checkout may receive free return shipping when submitting their return through the return portal.

Customers who do not opt-in to Checkout+ at checkout will be charged a $10 handling fee when submitting a return within the portal which covers the cost of the return shipping label.

Refund Method
Online returns are refunded in the form of a Moxie Shop store credit (gift card) issued to the email address on file.

Return Processing Time
Once your return is received and inspected, please allow 2–4 business days for your return to be processed. You will receive your Moxie Shop store credit (gift card) via email once the return has been approved.

Exchanges
We do not offer exchanges for online orders. If you would like a different size or item, please place a new order.

Return Conditions
Items must meet the following requirements to be eligible for return:

• unworn
• unwashed
• unaltered
• no stains, hair, or odors
• tags attached
• not marked final sale

Items returned after 14 days of delivery will not be accepted.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• sale or clearance items
• items discounted 20% or more
• swimsuits
• jewelry
• graphic tees
• hats
• purses and wallets
• leggings
• bralettes
• seasonal or holiday items
• Insider Steals
• doorbusters

Defective Items

If you receive a defective item, please submit a return request through our return portal within 2 business days of delivery.

When submitting your request, please include a description of the issue and photos of the defect so our team can review and assist you quickly.

If the item is confirmed to be defective, we will provide instructions for returning the item and will take care of the issue.

How to Start a Return

To begin a return, please submit your request through one of our return portals depending on your order number:

Start your return here: RETURN PORTAL

Once your return request is approved, you will receive instructions for sending your item back.

In-Store Purchases

All in-store returns or exchanges require a receipt.
Approved returns will be issued as a physical Moxie Shop gift card.

What sizes do you carry?

Moxie Shop specializes in curvy and plus-size fashion. Most styles are available in sizes XL–3X, with sizing varying slightly by brand and style. We provide fit notes and measurements whenever possible to help you find the best fit.

How much is shipping?

We offer FREE shipping on orders of $150 or more within the United States.

Orders under $150 ship for a flat rate of $7.99.

When will my order ship?

Most orders ship within 1–3 business days from our boutique in Mississippi. During major sales, holidays, or special events, processing times may be slightly longer.

Do you offer local pickup?

Yes! Local pickup is available at checkout.

Store Hours:

• Monday–Friday: 10am–6pm
• Saturday: 9am–5pm
• Sunday: 11am–4pm

You will receive an email notification when your order is ready for pickup.

What is your return policy?

Returns must be postmarked within 14 days of delivery.

Eligible returns will be issued as a Moxie Shop gift card. Items must be unworn, unwashed, odor-free, and have original tags attached.

Customers are responsible for return shipping costs unless Checkout+ return coverage was purchased at checkout.

For our full return policy, please go to our RETURNS PAGE. 

What items are final sale?

The following items are final sale and cannot be returned or exchanged:

• Sale and clearance items
• Items discounted 20% or more
• BOGO promotional items
• Swimsuits
• Jewelry
• Graphic tees
• Hats
• Purses and wallets
• Leggings
• Bralettes
• Bodysuits
• Seasonal and holiday merchandise

How do I know what size to order?

Each product includes fit information whenever available. If you're between sizes or need help, contact us and our team will be happy to assist.

Do you restock sold-out items?

Sometimes! Popular styles may be reordered when available from our vendors. 

Can I use multiple discount codes?

Only one discount code may be used per order unless otherwise specified.

Do gift cards expire?

No. Moxie Shop gift cards do not expire.

How can I contact customer service?

Email: info@themoxieshop.com

You can also send us a message through our website chat, app chat, or social media channels.

Are your styles true to size?

Most of our styles fit true to size, but sizing can vary by brand and fabric. We include fit notes, sizing recommendations, and measurements whenever possible to help you choose the best size. If you're ever unsure, send us a message—we're happy to help!

Do you have a storefront?

Yes! Moxie Shop is a brick-and-mortar boutique located in beautiful Downtown Ocean Springs, Mississippi.

Store Hours:
• Monday–Friday: 10am–6pm
• Saturday: 9am–5pm
• Sunday: 11am–4pm

We'd love for you to stop by and shop with us in person!

Do you have a mobile app?

Yes! Download the Moxie Shop app for the best shopping experience. App users receive exclusive perks, faster checkout, order tracking, and notifications about new arrivals, live sales, and restocks. Download here: MOXIE SHOP APP

How often do you release new arrivals?

We release new arrivals twice a week, typically on Tuesdays and Thursdays. We also occasionally surprise our customers with bonus drops, restocks, and special collections throughout the week.

When are your live sales?

We host live sales regularly on our website, app, and social media channels. Live sale schedules may vary, so be sure to follow us on Facebook and download our app to receive notifications when we go live.

Do you carry plus-size clothing only?

Yes! Moxie Shop was created by a curvy girl for curvy girls. We focus exclusively on curvy and plus-size fashion, with most styles available in sizes XL–3X.

Why don't you carry more 3X and 4X+ options?

We understand how frustrating it can be when you find a style you love and it's not available in your size.

One of the biggest challenges in the boutique industry is that sizing availability is determined by our vendors. Many brands only manufacture styles in XL–2X, while others offer 1X–3X sizing. Unfortunately, very few of our vendors currently produce 4X+ sizes.

Whenever a vendor offers 3X sizing, we do our best to bring those options into the boutique. In fact, 3X is one of our best-selling sizes, which means those styles often sell out quickly. We regularly restock when possible, but availability ultimately depends on the vendor.

As a curvy-only boutique, we're always searching for brands that offer expanded size ranges and more inclusive sizing. Our goal is to provide the widest selection possible while continuing to bring you the styles, quality, and fit you love.

What makes Moxie Shop different?

At Moxie Shop, we believe great fashion should be available to every woman. We carefully curate trendy, comfortable, confidence-boosting styles designed specifically for curvy women. Our goal is to help you feel amazing in what you wear without sacrificing comfort, style, or fit.

Can I shop online and pick up in-store?

Absolutely! Simply select Local Pickup during checkout. We'll notify you as soon as your order is ready.

How do I find out about restocks and new arrivals first?

The best way is through the Moxie Shop app, our email list, and our VIP Insiders Facebook Group. You'll get early access to new arrivals, restocks, sales, and special events.

Do you offer styling help?

Yes! Our team loves helping customers find the perfect fit and outfit. If you need sizing assistance, styling suggestions, or help putting together a complete look, send us a message and we'll be happy to assist.